F A Q ' S
We know ordering personalized pieces can come with a few questions. Below you’ll find helpful information about processing, shipping, and returns to make your experience with Chelsea’s Cupboard as smooth and stress-free as possible.
D E L I V E R Y
How long does delivery take once my order ships?
Delivery time depends on the shipping method selected at checkout and the carrier’s estimated timeline.
How will I know when my order ships?
As soon as your order leaves the studio, you’ll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.
What if my package is marked delivered but I haven’t received it?
Once marked delivered, packages are the responsibility of the shipping carrier. We recommend checking with neighbors or contacting your local post office first. If you need help, please reach out.
What happens if my package is returned to sender?
If a package is returned due to an incorrect address, the customer will be responsible for additional shipping costs to resend the item.
S H I P P I N G
How long is your processing time?
All items are made to order and require 7-10 business days for processing before shipment. Business days do not include weekends or holidays.
Can I change my shipping address after ordering?
If you need to update your shipping address, please contact us as soon as possible. Address changes can only be made before your order ships.
Do you ship internationally?
At this time, we ship within the continental United States. If international shipping becomes available, it will be noted at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping method selected. You’ll be able to review all shipping options and pricing before completing your purchase.
R E T U R N S
Do you accept returns or exchanges?
Because each item is personalized and made to order, we do not accept returns or exchanges.
What if there is an issue with my order?
If there is a mistake due to an error on our end, please contact us within 5 days of delivery with photos so we can review and resolve the issue.
Can I cancel my order?
Orders may be canceled within 1 hour of purchase. After that time, production may have already begun.
What if I entered the wrong personalization details?
Items are embroidered exactly as submitted at checkout. Please review all details carefully before placing your order, as we are unable to remake items due to customer errors.
Customer Provided Items
Can I bring my own items to be embroidered?
Yes! You’re welcome to provide your own items for embroidery. Just make sure they’re clean, new (or like-new), and suitable for embroidery (no super thin, stretchy, or heavily textured fabrics).
What items are not accepted?
We do not accept items that are heavily worn, damaged, extremely delicate, or difficult to hoop (like very thick seams, certain bags, or fragile materials). If you’re unsure, feel free to message us before dropping off!
What happens if my item gets damaged during embroidery?
While we take great care with every item, embroidery on customer-provided goods is done at your own risk. We are not responsible for damage, misalignment, or issues that may occur due to the nature or quality of the item.
Do you offer refunds if I don’t like how it turns out?
Because the item is provided by you, we do not offer refunds or replacements on customer-supplied items. We will always do our best to ensure quality and communicate any concerns beforehand.